Shipping
& Returns
This product ships internationally. Shipping will be calculated at checkout and will based on weight, ZIP/Postal Code and desired service. Any packages damaged should be reported to Canada Post and RescueMeSOS within 3 working days, with proof of purchase.
Although each unit is fully tested prior to delivery, if returned and found to be defective, the manufacturer will replace the unit and ship to the end user without charge. Items eligible for return must meet the following conditions:
- The product was purchased in the last 30 days
- The product is in its original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Merchandise Number (RMN) from us*
Products that do not meet all of the above criteria will not be considered for a return. *To obtain a Return Merchandise Number (RMN), please contact us by phone at 1-888-557-5507 or by email at info@rescuemesos.ca.
When returning the product, please send with its original packing and the receipt or proof of purchase and the RMN number to: 16883 Hymus Boulevard, Kirkland, QC, H9H 3L4
Shipping Charges
Shipping charges incurred in connection with the return of a product are non-refundable. As the purchaser, you are responsible for the shipping costs and for the risk of loss of or damage to the product during shipping, both to and from Rescue Me SOS.
Damaged Items
If you received a damaged product, please notify us immediately for assistance.
Contact Us
If you have any questions regarding our Shipping & Returns Policy, do not hesitate to contact us by phone at 1-888-557-5507 or by email at info@rescuemesos.ca, or click here to send us a message right away.
We’re in the business of
saving lives.
Help prevent a bad situation from becoming more
dangerous for you, your loved ones, and for those
around you.